Frequently Ask Questions (FAQ)
Sometimes our customers before requesting a quote for converting images to vector ask a number of questions related to vector designing processes and our services. Our FAQ section, has been built upon customer queries and you can find many of the answers to your questions about vector photos, image conversion, tracing or file types, payment etc. If you will not get any desired answer from this FAQ section then you are always welcome to our customer support center. We also have Contact Us form for your kind queries to submit.
General Questions FAQ
What is Raster or Bitmap Image?
Raster images or bitmaps images are designed on the basis of square pixels (dots) and when it scaled up they significantly lose their picture quality causing images look either blurry or even sometimes unrecognizable and distorted. The mostly used raster file formats are JPG, BMP, TIFF, GIF, PNG, RAW, etc.
What is Vector Image?
Vector image is a mathematical function of design of any image. Vector imager do not have any pixels. It has high quality features and never lose their quality despite of the zoomed size of the image or artwork. The commonly known formats of vector images are AI, EPS, PDF, etc.
Why Vector images are needed?
Vector images are used in printing or digital platforms to obtain unbroken and high resolution quality for the visuals. The most popular area of using vector images are in large and small format digital printing, sign printing, vinyl cuts, posters printing, billboards printing, t-shirt printing, laser cuts, embroideries, flash animation, etc.
FAQ for Services
How does Vector Design Company work in online service?
To order for converting to vector image at Vector Design is very easy. Please visit staging.vectordesign.us and place a free quote request in the quote request form. Fill the order form and just submit it. We will reply shortly by email with an exact quote based on the complexity of your images. Once you pay (PayPal, Visa or Mastercard), our designers start work.
How do you convert to the vector it the image contains any letter?
We have very skilled graphics designer team. Letter or any kind of complex image they can convert into vector. Our font database is very enrich. We try to match the letter with our fonts, If it is not possible to get the same to same font then our designers can draw fronts.
How secure are my files and information?
Files and details you send are used only to complete your order. They are handled by our production team under confidentiality, never shared with third parties, and shown as samples only with your permission. NDAs are available on request. See our Privacy Policy.
How do I send files and receive the finished work?
Upload your files in the quote form, or send a download link (Dropbox, Google Drive, WeTransfer and similar) by email. When the work is done, we email you a download link for the finished files.
Is it possible to rework and revision?
Clients’ satisfaction is our main purpose. If you get any fault or defect in our work, we are always ready to rework on it to get the perfect perfection level. Every order includes 2 free revisions, and our work is backed by a 100% money-back guarantee.
What type of image format do you support to convert?
We can convert almost all format types of images such as jpg, jpeg, png, psd, tiff, pdf etc.
Payment FAQ
What is the pricing?
Our pricing or charge depends on the complexity level of images. We offer very competitive charge which starts from $7 per image for vector conversion and $0.50 per image for photo editing. In our pricing section you will get the charge catalog. For bulk or monthly volume, we quote a lower per-image rate after reviewing a sample of your files.
How can I pay?
We accept PayPal, Visa and Mastercard. You pay after you receive the exact quote by email, and work starts once payment is made.
Why do you ask for payment before work starts?
Prepayment is our standard: once you approve the exact quote and pay, our designers start. For large-volume projects we can also start with a deposit of at least 50%, with the balance paid on delivery or on agreed monthly terms. We learned this the hard way: we once completed a $3,000 project and the client stopped replying and never paid. Paying upfront keeps our prices fair for every client. Long-standing accounts that have worked with us for years can pay monthly.
Can I cancel my order and get a refund?
Yes. If you cancel before work starts, you get a full refund. If work has already started, we refund the part not yet completed and deliver the finished files. If delivered files still do not match your instructions after the 2 free revisions, our 100% money-back guarantee applies when you request it within 3 days of delivery. Details are in our Refund Policy.